Privacy Policy

Take Care Turkey coordinates medical treatment and related travel services in Istanbul for patients travelling from abroad.

For the personal data described in this Privacy Policy, the data controller is:

Sueda LLC
119 Privilege Rd.
Bloomfield, CT 06002
United States
EIN: 82-5491842
Email: [email protected]
Phone: +1 (475) 375-9963

Take Care Turkey is not a hospital and does not practise medicine. Medical treatment is provided by accredited partner hospitals and healthcare professionals. Partner hospitals may act as separate data controllers for the clinical and medical records they create.

Depending on how you use our website and services, we may collect:

• Identity and contact information: name, email address, telephone number, date of birth and similar contact details.
• Reservation and inquiry information: selected treatment, requested dates, reservation details, questions and preferences.
• Medical information: information voluntarily provided by you that is necessary to evaluate or coordinate a treatment request, including medical history, treatment-related information, photographs and documents.
• Travel information: flight details, arrival and departure information, airport information and other travel details necessary to coordinate your treatment journey.
• Communication information: messages and communications exchanged with Take Care Turkey, our care coordinators and authorized service providers.
• Payment information: information relating to deposits and payment status. Payment card details are processed by our payment service provider and are not stored directly by Take Care Turkey.
• Technical information: IP address, browser type, device information, security logs and information necessary to operate and protect our website and services.
• SMS consent information: your mobile telephone number, the date and method of your consent, and records necessary to demonstrate your SMS communication preferences.

We may use your personal information to:

• process and manage treatment inquiries and reservations;
• coordinate treatment with partner hospitals and healthcare professionals;
• arrange or coordinate appointments, transfers, accommodation and travel-related services where applicable;
• communicate with you regarding your inquiry, reservation, treatment journey and customer support requests;
• send service-related email and SMS notifications where you have provided the appropriate contact information and consent;
• process deposits and maintain payment records;
• operate the patient portal and provide account-related functionality;
• protect our systems, prevent fraud and maintain security;
• comply with applicable legal, regulatory, accounting and record-keeping obligations.

If you voluntarily provide your mobile telephone number and actively opt in to SMS communications, Take Care Turkey may send you service-related text messages concerning your inquiry, reservation, appointments, treatment coordination, travel coordination, account activity and customer support.

Message frequency varies depending on your inquiry, reservation and care journey.

Message and data rates may apply.

You may reply STOP at any time to opt out of SMS messages. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase or treatment.

The SMS consent checkbox presented on our website is not pre-selected. The user must actively choose to provide SMS consent.

We do not sell, rent, or share mobile telephone numbers or SMS opt-in consent information with third parties for their marketing or promotional purposes.

Mobile information and SMS consent data may only be disclosed to service providers acting on our behalf where necessary to operate and deliver the messaging service, maintain security, comply with law, or provide services requested by the user.

Where applicable law requires a legal basis for processing, we process personal information where necessary:

• to provide services requested by the user or take steps at their request before entering into an agreement;
• based on consent where consent is required;
• to comply with legal obligations;
• for our legitimate interests in operating, securing and improving our services, where those interests are not overridden by the user’s rights.

Health and medical information may be considered sensitive or special-category personal data. Where required by applicable law, we process such information based on explicit consent or another legally permitted basis.

Users should only provide medical information that is reasonably necessary for their treatment inquiry or coordination.

We may share information only where reasonably necessary with:

• partner hospitals, clinics, doctors and authorized healthcare professionals involved in the requested treatment;
• authorized Take Care Turkey personnel and care coordinators;
• payment service providers for deposit processing;
• communications providers used to deliver email, SMS or voice communications;
• hosting, infrastructure, security and technology providers;
• transportation, accommodation or other service providers where required for services requested by the user;
• professional advisers, regulators or public authorities where disclosure is required by law.

Healthcare providers may maintain their own medical records and privacy practices. Their processing of clinical information may be governed by their own privacy notices and applicable healthcare laws.

We do not sell personal information.

We use third-party service providers to operate portions of our services.

Depending on the service being used, these may include providers for:

• website and application hosting;
• database and infrastructure services;
• payment processing;
• email delivery;
• SMS and voice communications;
• file and document storage;
• security, monitoring and fraud prevention.

For SMS and voice communications, we may use Twilio as a communications service provider.

These providers process information only as necessary to provide services to us and subject to their respective contractual and legal obligations.

Take Care Turkey operates internationally and coordinates treatment in Türkiye for patients who may reside in other countries, including the United States.

As a result, personal information may be processed or transferred between the United States, Türkiye and other countries where our authorized service providers operate.

Where required by applicable law, we use appropriate contractual, organizational and technical safeguards for international transfers of personal information.

Medical information transferred to a partner hospital in Türkiye is shared only as necessary to evaluate, arrange or provide the treatment requested by the user.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing requested services, maintaining appropriate business and transaction records, resolving disputes, maintaining security and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

Where information is no longer required, we will delete, anonymize or securely dispose of it where reasonably practicable.

Clinical records created and maintained by partner hospitals are subject to the hospital’s own retention requirements and applicable healthcare laws.

We use reasonable administrative, organizational and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include encrypted communications, access controls, authentication controls, logging, backups and restricted access to sensitive information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of information where legally applicable;
• withdraw consent where processing is based on consent;
• object to or request restriction of certain processing;
• request information about how data is used or shared;
• opt out of SMS communications at any time by replying STOP.

To exercise a privacy right, contact us at [email protected].

We may need to verify the user’s identity before processing certain requests.

Our website may use cookies and similar technologies that are necessary for website functionality, authentication, security, preferences and analytics.

Where required by applicable law, non-essential cookies will be used only after obtaining appropriate consent.

Browser settings may also allow users to restrict or delete cookies. See our Cookie Policy.

Our services are not intended to be used independently by children who are not legally able to provide the required consent.

Where treatment is requested for a minor, information must be provided by or with the authorization of a parent or legal guardian as required by applicable law.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices.

When changes are made, we update the Last updated date shown at the top of this page.

Material changes may also be communicated through our website or other appropriate means.

For privacy questions, requests or concerns, contact:

Sueda LLC / Take Care Turkey
119 Privilege Rd.
Bloomfield, CT 06002
United States

Email: [email protected]
Phone: +1 (475) 375-9963